Ensuring a supportive, safe and equitable learning environment.

Concerns & Complaints



Addressing Concerns and Formal Complaints

Parents/guardians enjoy great relationships with their child's teachers, principal, and other professionals at the high school. However, sometimes questions or concerns arise. When this happens, here's a simple guide to Placer Union High School District's complaint resolution process. Keep in mind everyone has the same goal: our students' best interests.

  1. Where do I start?
    Start with your student's teacher, counselor, nurse or other professional. Disputes and misunderstandings are often best resolved in person and may be the result of miscommunication. Often, misunderstandings can be cleared up or issues addressed through a courteous conversation at the school level. 
  2. If the issue isn't resolved, talk to a school administrator.
    You may feel you were unable to resolve the issue with school staff. In this case, you should schedule a meeting or phone call to discuss the situation with your school's assistant principal or principal. 
  3. Last step, contact the District Office.
    If you still feel there has not been a satisfactory resolution after exhausting all efforts in the steps outlined above, including discussing the situation with the principal,  please contact the district office at (530) 886-4400. If you have not taken the steps above to resolve the issue with the school, you may be referred back to the school site.

Young people learn how to handle real-life situations from the  behavior exhibited by the adults around them. As a district, we strive to model for students how to resolve issues in a courteous, respectful and effective way.




How to resolve a complaint?

The first step in resolving a complaint is to start with the process outlined above.

Some issues may need to follow a more formal process and may fall under the Uniform Complaint Procedures, Williams Uniform Complaint or a Complaint Concerning District Employees. 

Uniform Complaint Procedures (Board Policy/Administrative Regulation 1312.3)

Some matters lie within the Uniform Complaint Procedures (UCP) scope. A UCP is a written statement alleging unlawful discrimination or failure to comply with a federal and/or state law in regards to specific programs. A complaint must be filed by way of the UCP as written in the California Code of Regulations, Title 5, Sections 4600-4687.


Williams Uniform Complaint Procedures (Administrative Regulation 1312.4)

A Williams Complaint refers to insufficient instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety of pupils, and teacher vacancy or mis-assignment. Williams Complaints may be filed anonymously. 

Williams Uniform Complaint Form
Administrative Regulation 1312.4

Complaints Concerning District Employees (Board Policy/Administrative Regulation 1312.1)

Every effort should be made to resolve a complaint at the earliest possible stage. Whenever possible, the complainant should communicate directly to the employee in order to resolve concerns.

Complaints Concerning District Employees Form (see step 1)
Board Policy/Administrative Regulation 1312.1



How do I file a complaint?

The district liaison can assist you in completing a formal complaint. The procedure is also available for the complainant to follow on their own and present to the school district by way of the Superintendent's office (see: administrative regulation of complaint procedure).

Will my complaint be confidential?
It will depend upon the complaint. In many cases, however, the safety of the individual will require an investigation that will involve naming names. This should not deter a person from reporting an incident, whether involving themselves or others.

What other supports are available?
There are several interim supports for students that may be offered during an investigation: schedule changes, counseling, academic support, etc. Please ask the liaison, listed on the right, for the supports available in a particular situation.
Title IX Adult Liaison
email
530.886.4401

Jeff Tooker
Title IX Student Liaison
email
530.886.4406



Contact Info

Map & Directions
District Address
13000 New Airport Rd. 
Auburn, CA 95603

Human Resources
530.886.4406
Master Calendar



Board Policies

Sexual Harassment: Students
Sexual Harassment: Adults
Uniform Complaint Procedure


Title IX

For more information, click here.